We spent a long 8+ hours at the Douglass tournament also. There were several things that fell into the "too bad but couldn't be avoided" category such as scratchs, forfeits, small gym occupied by a large amount of people, etc. All of those things are to be expected and even tolerated as pleasantly as possible. In spite of all that, it really was a pretty good tournament. We were definitely glad we went, and will of course be back.
However, I do have to agree with "numberonefan" on his/her concerns regarding the announcements over the PA system. The moderator repeatedly spoke into the microphone in a manner that displeasing to most of us in attendance. Yes, it is unfortunate that several "fans" did not comply with what was being asked. But, the continual commands in the microphone quickly became an annoyance. I think most in the audience would have agreed, "please stop threatening to stop the matches" actually stop them, remedy the situation, and move on. The overusage of the microphone seemed to make it worse for the rest of us, instead of better.
In summation, more courtesy shown from all around, would have solved most of these problems.