I have a coach that has problems getting signed in:

Here is his question. Can you please let me know what to tell him.

I can get on the website. But then I have to log in. So I don't know my password. So I type in my USA # and it says it is invalid. So I fill out a new registration form so I can start over. It says I already have an ID and password. So I cannot log in because I don't know my password and it won't give me another login and password because I already have one. So if they would allow me to do it I'd be happy to do the background check.